Return & Refund Policy
Return & Refund Policy – NorVyxa™
At NorVyxa™, we want every customer to feel confident when purchasing plumbing supplies, HVAC products, bath fixtures, kitchen accessories, repair components, hardware essentials, and home improvement products from our company. If your order does not fully meet your expectations, we provide a clear and simple return process to assist you.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided the following conditions are met:
• The item remains unused and in its original condition
• All original packaging, manuals, and included accessories are still intact
• A valid proof of purchase (such as an order confirmation or receipt) is available
Items that do not meet these requirements may not qualify for a refund.
2. How to Request a Return
To begin a return request, please contact our support team:
Once your request has been reviewed and approved, we will provide:
• Detailed return instructions
• The appropriate return shipping address
• A return shipping label if applicable
⚠️ Please note that returns sent without prior authorization cannot be accepted.
3. Damaged, Defective, or Incorrect Items
We recommend inspecting your items immediately after delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of receiving the package and include clear photos of:
• The product itself
• The packaging materials
• The shipping label
Our team will review the issue and arrange a replacement, store credit, or refund when appropriate.
4. Items Not Eligible for Return
Certain items may not qualify for returns, including:
• Products that have already been used, installed, modified, or damaged after delivery
• Customized, personalized, or special-order products
• Consumable items, replacement parts, or products that cannot be resold for safety or operational reasons
• Gift cards
• Final sale, clearance, or liquidation products
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
5. Exchanges
If you would like to exchange an item, please follow these steps:
• Contact us to obtain return authorization
• Return the original item following the provided instructions
• Place a new order for the replacement item
This process helps ensure faster service and better product availability.
6. International Orders – EU Customers
Customers located in the European Union may cancel or return their order within 14 days after delivery, regardless of the reason, provided that:
• The product has not been used
• The original packaging is preserved
• Proof of purchase is provided
This right is provided in addition to our standard 30-day return policy for unused items.
7. Refund Processing
Once we receive the returned product and complete an inspection, we will notify you of the refund status.
If your refund is approved:
• The amount will be issued to your original payment method
• Processing may take up to 10 business days, depending on your payment provider or financial institution
If you have not received your refund within 15 business days after approval, please contact our customer support team.
8. Return Shipping Costs
Unless otherwise required by law:
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• NorVyxa™ will cover shipping costs only when the item received is defective, damaged, or incorrect
Return shipping charges may be deducted from approved refunds when applicable.
9. Return Address
The correct return address and detailed return instructions will be provided after your return request has been reviewed and approved.
Please do not send products to the company headquarters address unless specifically instructed by our support team.
Company Contact Information
NorVyxa™
170 De Haro Street
San Francisco, CA 94103
United States
Phone: (206) 285-3300
Customer Service: (800) 285-3302
Email: service@norvyxa.com
Website: www.kellersupply.com
Registered Legal Name: Keller Supply Company
Company Status: Active
Established Heritage: Since 1945
Industry: Plumbing / HVAC / Bath & Kitchen Supply
Headquarters:
3209 17th Avenue West
Seattle, WA 98119
United States
San Francisco Showroom:
170 De Haro Street
San Francisco, CA 94103
United States
We are committed to making the return process transparent, fair, and convenient because customer satisfaction is important to us.
Thank you for choosing NorVyxa™ — professional plumbing, HVAC, kitchen, bath, and home improvement solutions designed to help customers renovate, repair, maintain, and improve their homes and businesses with confidence.