Shipping Policy
Shipping Policy – NorVyxa™
At NorVyxa™, we aim to provide a dependable and efficient delivery experience from the moment you place your order until your plumbing supplies, bath fixtures, kitchen products, HVAC components, hardware accessories, and home improvement essentials arrive safely at your location.
Our products are thoughtfully selected to support homeowners, plumbers, contractors, builders, maintenance professionals, and trade customers with practical solutions, quality products, and dependable customer service.
Our Shipping Approach
To ensure reliable delivery and consistent service, NorVyxa™ works with trusted fulfillment partners, regional warehouses, and shipping carriers.
This shipping model allows us to:
• Maintain dependable product availability
• Provide fair and competitive pricing
• Improve shipping efficiency and order handling
• Support faster fulfillment for plumbing, HVAC, kitchen, bath, and home improvement needs
1. Order Processing & Shipping Costs
Processing Time
Orders typically require 2–5 business days for order verification, packaging, and shipment preparation.
During peak seasons, holidays, promotional events, or periods of unusually high demand, processing times may extend up to 6 business days.
Shipping Fee
A flat shipping fee of $6.99 per order applies within supported delivery regions.
2. Estimated Delivery Times
• United States: 5–12 business days
• Canada: 7–14 business days
• Other International Locations: 10–20 business days
Delivery times are estimates and may vary depending on shipping carrier operations, weather conditions, customs processing, regional delivery services, seasonal demand, or unforeseen logistical circumstances.
3. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and shipment details.
Please note:
• Tracking updates may require 1–3 business days to appear after shipment.
• Temporary tracking delays do not necessarily indicate a lost package.
• Tracking information is provided directly by shipping carriers and may occasionally experience delays.
4. International Shipping & Customs
For international orders:
• Shipments may be sent under DDU (Delivered Duty Unpaid) terms.
• Customers are responsible for applicable import duties, taxes, customs charges, or brokerage fees.
• NorVyxa™ is not responsible for delays caused by customs clearance procedures.
Import regulations and fees vary depending on the destination country and local customs requirements.
5. Order Changes or Cancellations
Orders are processed quickly to maintain fast shipping times.
If you need to modify or cancel an order, please contact us within 12 hours of placing your order:
Email: service@norvyxa.com
Once an order enters processing, modifications, address changes, or cancellations may no longer be possible.
6. Lost or Damaged Packages
Damaged Items
If your order arrives damaged, please contact us within 72 hours of delivery and provide clear photos of:
• The product
• The packaging
• The shipping label
We will review the issue and arrange a replacement or appropriate resolution when applicable.
Lost Packages
If a shipping carrier confirms that a package has been lost during transit, we will arrange a replacement after verification.
7. Incorrect Shipping Information
Customers are responsible for ensuring shipping information is accurate when placing an order.
NorVyxa™ is not responsible for delivery issues resulting from:
• Incorrect shipping addresses
• Incomplete address information
• Incorrect postal codes
• Failed delivery attempts due to recipient availability
Additional shipping charges may apply if a package must be reshipped.
Contact Information
If you have questions regarding shipping or delivery, please contact us:
NorVyxa™
170 De Haro Street
San Francisco, CA 94103
United States
Phone: (206) 285-3300
Customer Service: (800) 285-3302
Email: service@norvyxa.com
Website: www.kellersupply.com
Registered Legal Name: Keller Supply Company
Company Status: Active
Established Heritage: Since 1945
Industry: Plumbing / HVAC / Bath & Kitchen Supply
Headquarters:
3209 17th Avenue West
Seattle, WA 98119
United States
San Francisco Showroom:
170 De Haro Street
San Francisco, CA 94103
United States
Thank you for choosing NorVyxa™. We are committed to delivering quality plumbing supplies, HVAC components, kitchen and bath products, and home improvement essentials safely, efficiently, and reliably.